SENS.AI TERMS OF SERVICE
Last updated: October 7, 2025
1. Introduction
These Terms of Service (“Terms”) govern your use of Sens.ai products, applications, websites, and related services (collectively, the “Services”). By creating an account, subscribing, or using any Sens.ai device or software, you agree to be bound by these Terms, together with our Terms of Sale and Privacy Policy.
2. Account Registration
To use the Services, you must create an account with accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
3. Eligibility
You must be at least 13 years old to use the Services. If you are under the legal age of majority in your jurisdiction, a parent or legal guardian must consent to and supervise your use.
4. Use of Services and Commercial Use
The Services and related content are licensed for personal, non-commercial use unless you hold an active Professional Membership. A valid Professional Membership permits approved commercial use of Sens.ai products (e.g., using Sens.ai with clients or patients) in accordance with these Terms and the Terms of Sale. Unauthorized resale, rental, or commercial exploitation is prohibited and may void warranty and access rights.
5. Memberships and Subscriptions
Memberships (Personal or Professional) grant access to specific software features and content. Subscriptions renew automatically at the end of each billing cycle (monthly or annually, depending on your plan). Sens.ai will provide reasonable notice before an annual renewal is billed but does not require separate permission to process the renewal charge. You can manage or cancel your subscription at any time via the Sens.ai App or www.sens.ai/login.
6. Payments and Billing
By subscribing or making in-app purchases, you authorize Sens.ai (or its payment processor) to charge your selected payment method for all fees due. See the Terms of Sale for additional payment and billing terms.
7. Returns and Open-Box Products
Hardware purchases are governed by our Terms of Sale. New Sens.ai devices may be returned within 30 days of receipt if undamaged and in original condition; return shipping is the customer’s responsibility.
Open-box products are final sale and not eligible for return, refund, or exchange. “Open-box” means the product was previously opened and returned by another customer under our Returns Policy.
8. Warranty
Sens.ai warrants that new Sens.ai devices and accessories are free from defects in materials and workmanship for one year. If applicable local law provides a longer mandatory warranty period, that longer period will apply. Commercial use by Professional Members in good standing does not void the warranty.
9. Medical Disclaimer
Sens.ai products and services are intended for wellness and personal development purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Use of Sens.ai does not create a doctor–patient relationship. Always consult a qualified healthcare professional before beginning or modifying any wellness program.
10. Intellectual Property
All content provided through the Services is owned by or licensed to Sens.ai and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works except as expressly allowed by these Terms.
11. Limitation of Liability
To the maximum extent permitted by law, Sens.ai is not liable for indirect, incidental, or consequential damages. Our total liability for any claim arising out of the Services or products is limited to the amount you paid for the product or subscription giving rise to the claim.
12. Data Protection and Privacy
We process your personal information in accordance with our Privacy Policy.
13. Indemnification
You agree to indemnify and hold harmless Sens.ai, its affiliates, officers, directors, employees, and licensors from any claims or damages arising from your misuse of the Services or breach of these Terms.
14. Termination
We may suspend or terminate your account or access to the Services if you violate these Terms. Upon termination, you must stop using the Services and delete any related software.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of British Columbia, Canada. Any disputes will be resolved exclusively in the courts of British Columbia, subject to applicable consumer protection laws.
16. Conflict of Terms
For product purchases and hardware returns, the Terms of Sale govern. For all other aspects of using Sens.ai devices, apps, and services, these Terms of Service control.
17. Changes to These Terms
We may update these Terms at any time. Material changes will be communicated via our Website or email prior to taking effect. Continued use of the Services after updates constitutes acceptance of the revised Terms.
18. Contact Us
For any questions about these Terms or the Services, contact us at support@sens.ai or through our Contact Page.